Latest News and Press Releases

SAN FRANCISCO, Oct. 28, 2025 (GLOBE NEWSWIRE) -- CRESCENDO LIVE: SF -- Crescendo, the first AI-native contact center, today announced the launch of Multimodal AI, representing an industry-first...

WEBJUMP announces the strategic integration of Adobe Target with cutting-edge artificial intelligence, unlocking next-generation customer experiences.

SAN FRANCISCO and NASHVILLE, Tenn., Oct. 23, 2025 (GLOBE NEWSWIRE) -- CUSTOMER CONTACT WEEK - Crescendo, the first AI-native contact center, and the first company to offer outcome-based pricing...

CBE Customer Solutions wins OIR 2025 Catalyst for Change Award for its CBE Cares initiative, honoring community impact and purpose-driven outsourcing.

Inbenta, an innovator in AI-powered customer experience, has won the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year.

SAN FRANCISCO, Sept. 25, 2025 (GLOBE NEWSWIRE) -- Crescendo, the first AI-native contact center, today announced that it is on track to exceed $100 million in annual recurring revenue (ARR) by end...

Microsoft Teams-Native CX Innovation Accelerates Growth in US & Canada Atlanta, USA, September 16th 2025 - Less than a year after joining global CX leader AnywhereNow, Tendfor is already making...

eGain appoints John Copeland as VP of Marketing, bringing expertise in analytics, digital transformation, and go-to-market strategy.

Concentrix Acquires SAI Digital to Supercharge its Digital Commerce and Customer Experience Tech Solutions

Directo launches AI voice agent for banks in Mexico, enabling natural, secure, and cost-efficient customer service over the phone.