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October 30, 2025 15:48 ET | Source: Talkdesk, Inc

Holiday shopper confidence in AI soars, but most retailers deploying AI aren’t providing the transparency consumers demand, Talkdesk survey reveals

Talkdesk released findings from its third annual AI Holiday Shopping Report.
October 30, 2025 15:31 ET | Source: Talkdesk, Inc

Talkdesk announces 2025 CX Innovators Awards winners

Talkdesk announced the winners of its sixth annual CX Innovators Awards.
October 28, 2025 11:00 ET | Source: Crescendo

Crescendo Unveils Multimodal AI: A First for Customer Experience

SAN FRANCISCO, Oct. 28, 2025 (GLOBE NEWSWIRE) -- CRESCENDO LIVE: SF -- Crescendo, the first AI-native contact center, today announced the launch of Multimodal AI, representing an industry-first...
October 23, 2025 11:00 ET | Source: Crescendo

Crescendo Launches the Total Outcome Guarantee: We’ll Outperform Any AI for CX or You Don’t Pay

SAN FRANCISCO and NASHVILLE, Tenn., Oct. 23, 2025 (GLOBE NEWSWIRE) -- CUSTOMER CONTACT WEEK - Crescendo, the first AI-native contact center, and the first company to offer outcome-based pricing...
October 23, 2025 10:00 ET | Source: CBE Companies, Inc.

CBE Customer Solutions Wins Catalyst for Change Award in Community Building in Outsourcing Impact Review 2025

CBE Customer Solutions wins OIR 2025 Catalyst for Change Award for its CBE Cares initiative, honoring community impact and purpose-driven outsourcing.
October 21, 2025 13:33 ET | Source: Talkdesk, Inc

Talkdesk partners with Databricks to power AI-driven customer experience automation

Talkdesk announced the expansion of its partnership with Databricks, selecting the data and AI company to power the data foundation for its CXA platform.
October 21, 2025 13:29 ET | Source: Talkdesk, Inc

Talkdesk upgrades Copilot with agentic AI to help human agents tackle the toughest customer challenges

Talkdesk announced a significant enhancement to Talkdesk Copilot, introducing new agentic artificial intelligence capabilities.
October 08, 2025 04:00 ET | Source: Talkdesk, Inc

Talkdesk expands global footprint with new India office

Talkdesk has opened a new office in India, formalizing its presence in the region and establishing a key innovation hub.
October 07, 2025 09:57 ET | Source: Talkdesk, Inc

Half of small businesses in the United States already use artificial intelligence to elevate customer service; 9 out of 10 will keep or grow their human service teams

Talkdesk revealed new research from a customer service and artificial intelligence survey of United States small business owners.
September 30, 2025 09:38 ET | Source: Talkdesk, Inc

Talkdesk expands Microsoft partnership with deepened Microsoft Teams integration and Talkdesk Customer Experience Automation availability on Microsoft Azure Marketplace

Talkdesk announced strategic advancements with Microsoft that deliver new ways for enterprises to improve customer experiences.