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April 15, 2021 10:03 ET | Source: Jacada

Jacada Partners With CallMiner to Coach Agents and Automate Tasks Using Agent Assist

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading...
February 04, 2020 12:14 ET | Source: Topbox

New Report Breaks Voice-of-the-Customer Market Into Three Functional Segments

PORTLAND, Ore., Feb. 04, 2020 (GLOBE NEWSWIRE) -- Topbox, makers of conversation analytics software, is cited in a Forrester report titled Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2020,...
December 16, 2019 10:00 ET | Source: Topbox

Unitus Community Credit Union Selects Topbox to Improve Member Experience

PORTLAND, Ore., Dec. 16, 2019 (GLOBE NEWSWIRE) -- Topbox, makers of enterprise conversation analytics software, announced that Unitus Community Credit Union is using Topbox to aggregate, analyze and...
October 09, 2019 10:00 ET | Source: Topbox

Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights

PORTLAND, Ore., Oct. 09, 2019 (GLOBE NEWSWIRE) -- Topbox, makers of enterprise Conversation Analytics software, today announced that Hunter Douglas, the leading manufacturer and marketer of custom...
June 10, 2019 08:00 ET | Source: Topbox

Topbox Conversation Analytics Enable Faster Discovery of Actionable Customer Insights

PORTLAND, Ore., June 10, 2019 (GLOBE NEWSWIRE) -- Topbox, makers of enterprise Conversation Analytics software, today announced new and enhanced functionalities that make actionable insights easier...