Dublin, May 07, 2025 (GLOBE NEWSWIRE) -- The "Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-Service Portals), Application (Service Order Management, Demand Response Analytics) - Global Forecast to 2030" has been added to ResearchAndMarkets.com's offering.
This report helps stakeholders understand the market landscape, offering revenue approximations, competitive analysis, and strategic insights. It assists in identifying new opportunities, understanding market challenges, and positioning businesses effectively in the CIS market.
The customer information system (CIS) market is set for substantial growth, expanding from USD 1.79 billion in 2025 to USD 3.26 billion by 2030, at a CAGR of 12.8%. This growth is largely driven by the adoption of smart grid technology, AI-powered customer analytics, and cloud-based billing solutions within the utility sector.
As real-time data processing, personalized customer engagement, and omnichannel communication become essential, organizations are investing in CIS solutions. Regulatory mandates for accurate billing and energy consumption tracking further fuel this growth. Integrating AI and automation within CIS improves operational efficiency and customer satisfaction. However, high implementation costs and legacy IT infrastructure integration complexities present notable challenges. Smaller utilities are particularly impacted by budget constraints and technical migration issues.
The market encompasses key players including Oracle (US), SAP (Germany), IBM (US), Wipro (India), Hansen Technologies (Australia), Engineering Group (Italy), Gentrack (New Zealand), CSG International (US), Solteq (Finland), and other notable companies. These players drive market innovation through strategies like mergers, acquisitions, product launches, and partnerships.
Software Segment Dominance
The software segment is anticipated to lead the market during the forecast period due to heightened demand for advanced customer data management solutions. Utilities and businesses increasingly depend on CIS software for billing, customer service, and analytics. Cloud-based solutions, AI integration, and automation drive efficiency, adoption, and further market expansion.
Rapid Growth in Demand Response Analytics
Demand response analytics is poised for the fastest growth due to its critical role in energy efficiency and grid optimization. As smart grids and real-time energy monitoring gain traction, utilities employ demand response analytics to manage consumption patterns, reduce peak loads, and enhance engagement. This shift aligns with dynamic pricing models and renewable energy adoption.
Electricity & Power Distribution Leads the Market
Electricity & Power Distribution is expected to dominate due to increasing energy demand, grid modernization, and digital transformation. CIS solutions are essential for enhancing engagement, optimizing billing, and improving outage management. The segment benefits from smart meters, renewable integration, and regulatory compliance, supporting its dominance.
Regional Insights
North America is projected to hold the largest market share in 2025, driven by its robust technological infrastructure, advanced digital strategies, and prominent market players. Meanwhile, the Asia-Pacific region is set for the fastest growth between 2025 and 2030, propelled by increasing digitalization, internet penetration, and investments in smart infrastructure across countries like China, India, and Japan. APAC's utility and telecom sector expansion, coupled with rising consumer expectations for personalized services, further drives CIS adoption.
Key Attributes:
| Report Attribute | Details |
| No. of Pages | 380 |
| Forecast Period | 2025 - 2030 |
| Estimated Market Value (USD) in 2025 | $1.79 Billion |
| Forecasted Market Value (USD) by 2030 | $3.26 Billion |
| Compound Annual Growth Rate | 12.8% |
| Regions Covered | Global |
Market Dynamics
Drivers
- Regulatory Compliance and Government Mandates
- Shift to Smart Grids and Advanced Metering Infrastructure
- Digital Transformation in Utilities
- Rising Utility Customer Expectations
Restraints
- High Implementation and Upgrade Costs
- Limited Customization in Off-The-Shelf Cis
Opportunities
- Integration with AI and Data Analytics
- Demand for Personalized Tariff Structures
- Utility E-Marketplace and Value-Added Services
Challenges
- Interoperability Between Legacy and Modern Systems
- Cybersecurity and Compliance Pressure
Case Study Analysis
- Case Study 1: Shelby City and Northstar Utilities Solutions Transform Utility Management with Digital Innovation
- Case Study 2: Efigas Transforms Customer Service and Business Operations with Open Intelligence's Smartflex
- Case Study 3: Shell Energy Enhances Smart Billing and Customer-Centric Solutions with Maxbill
- Case Study 4: First Business Water Transforms Billing Efficiency with Skybill's Automated and Integrated Solution
- Case Study 5: Ndmc and Fluentgrid Achieve India's First 100% Smart Metered Municipality for Efficient Power Management
Company Profiles
- Gentrack
- Oracle
- SAP
- Hansen Technologies
- I3 Verticals
- Minsait
- Csg International
- Solteq
- Wipro
- IBM
- Asseco Utility Management Solutions
- Eg
- Inhemeter
- Engineering Group
- Itineris
- Fluentgrid
- Meridian Cooperative
- Kraken Technologies
- Smart Energy Water
- Open Intelligence
- Cayenta
- Advanced Utility Systems
- Ferranti Computer Systems
- Northstar Utilities Solutions
- Vertexone
- Tally Group
- Avertra
- Cogsdale
- Inhance Utilities Solutions
- Efluid
- Milsoft Utility Solutions
- Bynry
- Starnik
- Sprypoint
- Continental Utility Solutions, Inc.
- Maxbill
- Skybill
- Kaluza
For more information about this report visit https://www.researchandmarkets.com/r/6pgbv3
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