-- While more than 90 percent report their SaaS deployments as successful,
more than half (54 percent) would have done a more rigorous analysis of
costs and business benefits before deploying SaaS-based applications.
-- Still, of those currently using SaaS, 65 percent say they have generated
a reasonable return on investment from their SaaS deployment.
-- And, more than 62 percent of respondents report plans to increase their
SaaS use in the next year.
"In today's technology market, companies have constrained capital budgets
and IT resources, a strong desire for rapid deployment, and the need to
reduce operational overhead. It is clear that companies see SaaS solutions
as a viable way to meet these needs," said Virani. "By outsourcing both
critical and non-critical applications, companies can lower overall risk,
reduce costs and realize value from the application faster."
Other key results echoed in the October 2009 survey findings release shows:
-- While SaaS is making major inroads, nearly one third (30 percent)
reported more than a day of business had been lost due to a service outage.
Despite that issue, SaaS is seen as a resounding success globally -- 93
percent of companies view their experience as successful.
-- The majority of respondents say they have been using SaaS for a year or
less (60 percent).
-- Globally, there is a 2:1 ratio of respondents who prefer SaaS delivered
internally (or as private services) versus from third party service
providers.
-- And, although the technology may be new to most users, one-third report
using three or more SaaS providers.
About Avanade
Avanade provides business technology services that connect insight,
innovation and expertise in Microsoft technologies to help customers
realize results. Avanade's services and solutions help improve performance,
productivity and sales for organizations in all industries. The company
applies Microsoft expertise from its global network of consultants, drawing
on the right mix of onshore, offshore and nearshore skills, which together
are designed to help deliver results faster, at lower cost and with less
risk. Avanade, which is majority owned by Accenture, was founded in 2000 by
Accenture and Microsoft Corporation and serves customers in more than 20
countries worldwide with more than 8,600 professionals. Additional
information can be found at www.avanade.com.
About the Survey
The Cloud Computing survey was conducted by Kelton Research, an independent
research firm, between August 26, 2009, and September 11, 2009, on behalf
of Avanade. The 502 respondents include C-level executives, business
leaders and IT decision-makers from 16 countries in North America, Europe
and Asia-Pacific. For more information on this study and Avanade's online
services expertise, please visit
http://www.avanade.com/people/thought_detail.aspx?id=79.
Avanade and the Avanade logo are registered trademarks or trademarks of
Avanade Inc. Other product, service, or company names mentioned herein are
the trademarks or registered trademarks of their respective owners.
Contact Information: MEDIA CONTACTS: Avanade: Charlie Zaragoza (206) 239-5893 Edelman: James Boike (206) 268-2213