-- Up to 75 percent reduction in hardware, power and cooling and
maintenance requirements for a low total cost of ownership and a more
environmentally friendly approach
-- Simplified installation and ongoing management with integrated
services for administrators, powerful wizards and self-use administration
enable the entire solution to be remotely deployed in 1-2 hours.
-- High resiliency with built in remote monitoring, no single point of
failure and an optional backup server for redundancy
"When we launched Avaya Aura in May, it provided a breakthrough solution
for large enterprises looking to run their unified communications and
contact center systems more efficiently," said Alan Baratz, president,
Global Communications Systems and senior vice president at Avaya. "With the
release of Avaya Aura midsize solution for enterprises, we provide the
same, high-performing functionality to even more businesses."
Customers can also easily add Avaya Contact Center Express (CCE), a
multi-channel contact center solution for mid-size enterprises to deliver
sophisticated customer service capabilities using an array of features
including a unified desktop display, advanced multimedia tools and
integration to CRM software including Microsoft Dynamics™ CRM. The
CCE common administration tool will soon be enhanced to let companies
manage the contact center-related data and capabilities of Avaya Aura
Communication Manager from within CCE.
The Avaya Aura midsize solution for enterprises comes in both Standard and
Enterprise Editions. Enterprise Edition includes the Avaya Unified
Communications All Inclusive end-user package; companies using Standard
Edition can purchase the package for $60 per user. Avaya Unified
Communications All Inclusive is a single license that provides easy access
to corporate communications from simple, consistent interfaces whether an
employee is mobile, at home or remote offices, a hotel or at work.
The Avaya Aura midsize solution for enterprises will be globally available
in November.
Customers find a wide range of value in Avaya Aura midsize solution for
enterprise
MECCA Services (Mid-Eastern Council on Chemical Abuse),
a community-based, not-for-profit organization with 11 locations in Iowa,
offers substance abuse treatment and prevention programs and behavioral
health services. The non-profit organization was looking to cut costs and
gain more control than it had with its previous hosted solution but wanted
to avoid a complex, hardware-intensive unified communications environment,
and be ready to take advantage of end-to-end SIP. Working with NACR, an
Avaya Platinum-certified channel partner, the organization implemented the
Avaya Aura midsize solution for enterprises.
"The biggest benefit is what you get for the money with Avaya Aura midsize
solution for enterprises. All those applications in one place -- it's
remarkable," said Todd Yelland, IT director for MECCA. "The benefits of
virtualization are pretty obvious. Coming from a hosted solution, this will
give us a much lower total cost of ownership without the recurring monthly
charge, and much more control, with the ease of management and use we
need. In addition, the Avaya Aura solution gets us closer to that total SIP
environment we see as the future."
US Helicopter, a subsidiary of Bell Helicopter, a Textron
Company, has approximately 300 employees who perform helicopter maintenance
and modification at its eight-building campus in Alabama. With a two-person
IT staff and customers who include multiple civilian and military agencies,
the need for simplicity, security and dependability is critical. Working
with Avaya channel partner, Pruitt Communications, US Helicopter installed
the Avaya Aura midsize solution for enterprises Avaya Aura System Platform
virtualization technology.
"We had the Avaya Aura midsize solution for enterprises with telephony,
messaging and other applications up and running in a matter of hours --
about a tenth of the time it used to take for traditional implementations,"
said Rob Dodson, IT manager, US Helicopter. "The solution is so easy to
use and administer, we won't have to add more IT staff to support a new
facility we're building on the other side of town. Users love the messaging
and phones, plus if they move to a different building to work on a
different project, they just take their phone with them and plug in."
Located in London, Beaumont Business Centres provides serviced executive
offices for companies that need good professional accommodations on a short-
or long-term basis. Its centres accommodate all size businesses, from large
established firms to individuals just starting out. Their "sweet spot" of
tenants are in the financial, legal and media communities and require the
highest standard of communications technology in the configuration that
suits the business best. The Avaya Aura midsize solution for enterprises
was recommended and delivered by Centrix, an Avaya accredited channel
partner.
"The Avaya Aura midsize solution for enterprises ensured that our tenants
would have the high reliability and modularity they require to conduct
their business successfully, without the need for extensive administration
and maintenance," said Christine Walcher, centre manager, Beaumont Business
Centres. "Companies that use our business centres tend to make more use of
technology, so the IP and desktop integration features provide extra value
and help us make the centre even more appealing for prospective tenants.
Avaya's advanced messaging and 'follow me' features allow these businesses
to stay at the top of their games and grow quickly. Additionally, the Avaya
Aura System Platform virtualization technology means we don't have to run
an entire server farm to meet the different needs of each tenant -- we can
effectively customize communications services to each company's specific
needs. Avaya Aura is helping us maintain our solid reputation as a business
centre partner of choice in the UK."
IDC Whitepaper: Virtualizing UC: Reaping the Benefits
and Understanding the Issues for Real-Time Communications
http://bit.ly/15m4TH
Video Overview: Avaya Aura™
System Platform Technology - http://bit.ly/2YrC5e
Podcast: Avaya Aura™ - Innovation for Midsize Enterprises -
http://bit.ly/8uESA
About Avaya
Avaya is a
global leader in enterprise communications systems. The company provides
unified communications, contact centers, and related services directly and
through its channel partners to leading businesses and organizations around
the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service,
and competitiveness. For more information please visit www.avaya.com.
Contact Information: Contact: Deb Kline 908 953 6179 klined@avaya.com
