-- MetaSphere Easy Attendant -- Specifically tailored to the needs of
small businesses, MetaSphere Easy Attendant offers an automated
receptionist with exceptional ease of use and administration. Fully
integrated with MetaSwitch's CommPortal Web user interface, Easy Attendant
allows callers to listen to recorded messages and transfer to specific
departments or individuals, including the ability to dial by extension and
transfer directly to a voicemail account to leave a message.
-- CommPortal Phone Applications -- MetaSwitch's hosted IP PBX features
and enhanced applications are now available on Aastra's SIP telephones,
enabling carriers to offer an integrated suite of applications directly to
the screens of their customers' IP phones. These new XML applications allow
subscribers to access advanced functions quickly and easily, without having
to open a web browser or even turn on their PC. The new features include:
Message List, Network Contacts, Network Call Lists, Hot Desking and Service
Provisioning.
-- CommPortal Widgets -- Widgets allow carriers to embed some of the most
valuable communication features right in the subscriber's homepage or
desktop. Access to CommPortal features is seamlessly integrated, enhancing
the subscriber experience. Initially, four environments are supported:
iGoogle homepage, Windows Vista Sidebar, Google Desktop and the Mac OS X
Dashboard. CommPortal Widgets provide the most commonly-used features,
including message lists, recent call lists, click-to dial, and a quick-
launch button. Unlike many widgets and gadgets seen today, which are often
described as "proof of concept," "beta," or "prototype," CommPortal Widgets
are fully system tested, supported by MetaSwitch, and easily brandable,
ready for carrier deployment.
-- Enhanced Emergency Standalone (ESA) -- The ESA capability in
MetaSwitch's MG Series media gateways supports highly resilient distributed
network architectures by allowing a level of subscriber service to be
maintained even after catastrophic events such as high-level network
failure or the destruction of a central office. The ESA capability already
protects subscribers connected via GR-303 digital loop carriers and MGCP
access gateways, enabling them to make and receive local calls or calls
over any kind of TDM trunk even when the MG Series gateway is unable to
contact its controlling Call Agent. From V7.0, SIP subscribers, and
subscribers connected to H.248 gateways, can now also make and receive
calls, including emergency calls, while the Call Agent is uncontactable,
making full ESA capabilities available across all major legacy and next
generation access protocols.
-- MetaView CSR -- MetaView CSR provides carriers' customer service
representatives (CSRs) with a simple, web-based interface to subscriber
records and diagnostics without requiring the installation of any software
on their PCs. Dedicated specifically to a carrier's CSR, it allows for a
quick and efficient response to the most common customer inquiries and
requests from any Web browser. In addition, its flexible architecture,
built on MetaSwitch's CommPortal Web 2.0 platform, can be easily extended
or integrated with other Web-based operational support systems.
"MetaSwitch has always maintained a high level of commitment to quality
engineering standards in order to continually deliver products and services
that improve network reliability and streamline network management, as well
as to provide carriers with powerful new applications that are easy to sell
and deliver to subscribers," said John Lazar, CEO for MetaSwitch. "We are
proud to be the partner that our customers rely on to ensure a network they
can trust."
Many of the new features released in Version 7.0 are being demonstrated
today at booth 221 at the MetaSwitch Forum Expo 2009. For more
information, please visit http://www.metaswitch.com/products.
About MetaSwitch
MetaSwitch is a leading provider of carrier systems and software solutions
that are powering the migration of communications networks to open,
packet-based architectures. Hundreds of network operators worldwide depend
on its Carrier Division for reliable, scalable session control, media
gateway and application/feature server solutions to enable compelling
revenue-generating services. Its Network Protocols Division, marketed
under the Data Connection brand (www.dataconnection.com), develops high
performance, portable software components that are integrated into the
products of the world's leading communications equipment manufacturers. For
more information, please visit www.metaswitch.com.
Contact Information: Contact: Carol Daniels MetaSwitch +1 (510) 589-5074 chd@metaswitch.com Richard M. Williams Connect2 Communications for MetaSwitch +1 (919) 554 3532 rmw@connect2comm.com MetaSwitch is a registered trademark. Brands and products referenced herein are the trademarks or registered trademarks of their respective holders. Copyright © 2009 MetaSwitch.