Contact Information: Greg Bosworth Shared Technologies 972-462-5880 greg.bosworth@sharedtechnologies.com Deborah Kline Avaya 908-953-6179 klined@avaya.com
COPPELL, TX--(Marketwire - January 21, 2009) - Shared Technologies announced today that it has
joined the Avaya BusinessPartner program. As a member of the program,
Shared Technologies will sell and service Avaya's unified communications
systems and contact center solutions for small, medium and large
businesses. Avaya is a leading global provider of business communication
software, systems and services, and its reseller program encompasses more
than 2,500 companies around the globe.
Shared Technologies is a national provider of business communications
systems, specializing in the design, implementation and on-going
maintenance and support services for business customers across the United
States. As an authorized BusinessPartner for Avaya, Shared Technologies
will have access to the technical support and training needed to help
companies use Intelligent Communications solutions to transform their
operations. Shared Technologies is recognized as a 2008 FORTUNE magazine
100 Best Companies to Work For.
"Shared Technologies has extensive expertise in the business communications
market with a long history of successful implementations and unparalleled
customer satisfaction. They are well equipped to help companies discover
how to take advantage of communications to solve business challenges and
meet strategic objectives," said Carol Giles Neslund, vice president, North
America Channels, Avaya.
"Shared Technologies is thrilled to begin a strategic relationship with an
industry leader like Avaya. The combination of Avaya's extensive product
portfolio with Shared Technologies' comprehensive suite of technical
service offerings, customer service excellence, and national service
footprint provides a powerful and compelling solution set to business
customers across the country," said Tony Parella, president and CEO of
Shared Technologies.
Avaya was recently named the worldwide market leader in unified
communications and the worldwide leader in Total PBX, which includes IP
telephony, TDM and hybrid systems, according to market research firm,
Dell'Oro Group. In addition, Gartner Inc. positioned Avaya in the Leaders
quadrant of the firm's recently published Magic Quadrant report for Contact
Center Infrastructure, Worldwide.
Members of the Avaya BusinessPartner program have the opportunity to
achieve advanced certifications in Avaya systems and software, as well as
in multivendor solutions that incorporate technology from other vendors.
Partner companies also must meet rigorous criteria for service delivery and
customer satisfaction.
About Shared Technologies
Founded in 1974, Shared Technologies is a recognized national total
solutions provider and supplier of converged and IP telephony technology to
the national enterprise business community. Shared Technologies is a
privately held corporation, based in Coppell, Texas, operating in
forty-eight markets in the United States. For more information about Shared
Technologies, visit www.sharedtechnologies.com.
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related
services directly and through its channel
partners to leading businesses and organizations around the
world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.