-- Randy Hanson, Claim Service Manager for PRO, Allstate Insurance
Company
-- Rick Lewis, Unit Manager, Immediate Repair Program, Interinsurance
Exchange of the Automobile Club
-- Gary Reichenbach, Manager, Claims Quality Engineering, Interinsurance
Exchange of the Automobile Club
-- Darcy Gorchynski, Director, Material Damage Services, Insurance
Corporation of British Columbia (ICBC)
-- Keith Jones, Manager, Material Damage Services - Policy & Training,
ICBC
-- Dave Mason, Manager, Material Damage Services - Operations Support,
ICBC
-- Mike Wilson, Manager, MD Services Business Support, ICBC
-- Terry Fortner, Vice President, Material Damage Claims, Nationwide
Insurance
-- Jim Gadberry, Director of Blue Ribbon Services, Nationwide Insurance
"Every year Allstate looks forward to the Premier Achiever Awards as an
opportunity to recognize and thank our top-performing facilities for their
ongoing commitment to providing an exceptional collision repair experience
for their customers," said Randy Hanson, PRO Claim Service Manager for
Allstate. "Customer satisfaction is our highest priority, and the AutocheX
awards help to reinforce that message to our PRO partner facilities in a
very positive way. We are very proud of all the 2008 recipients."
Preceding the award ceremony, Jim Lindner, Executive Chairman of Mitchell,
presented AutocheX co-founder Ray Kihara with a Lifetime Achievement Award.
"For nearly 20 years, Ray has worked passionately to promote and support
collision repair facilities. It was a real pleasure to recognize and thank
him for his many contributions to the collision repair industry -- he truly
is a lifetime Premier Achiever," said Lindner. In 1989, Kihara founded
AutocheX with Dennis Kiyohara and served as Executive Vice President,
responsible for collision industry sales and support. Through the years he
has been a key driver of industry efforts on behalf of collision repair
facilities, insurers, and consumers to streamline the claims adjusting
process. He is currently Director of Sales and Marketing for AutocheX.
AutocheX is dedicated to not only providing the most objective and
actionable "voice of the customer" data, but also to advancing the level of
customer service in the collision repair industry. AutocheX and the
participating insurance companies present the Premier Achiever Awards each
year as a way of recognizing collision repairers that have proven their
devotion to quality, service, and customer satisfaction.
"The Premier Achiever Awards demonstrate the winners' success in making
customer satisfaction a primary focus of their business," concluded
Bertellotti. "We want to thank the winning facilities and the participating
insurance companies for making the Premier Achiever program so successful."
About AutocheX
AutocheX is a leading provider of comprehensive and impartial voice of the
customer measurement, analysis, and reporting for the auto physical damage
claims industry. Founded in 1989, AutocheX conducts more than 500,000
surveys annually for clients throughout the U.S. and Canada, and maintains
an industry benchmarking database that comprises millions of completed
customer satisfaction surveys. AutocheX is a fully-integrated business unit
of Mitchell International.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information, workflow, and performance management solutions to the property
and casualty insurance claims and collision repair industry. Mitchell
facilitates millions of electronic transactions between more than 25,000
business partners each month to enhance their productivity, profitability,
and customer satisfaction levels.
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On hand to congratulate winners at the seventh annual AutocheX Premier
Achiever Award ceremony were, from left to right:
-- Jim Gadberry, Director of Blue Ribbon Services, Nationwide Insurance
-- Jim Lindner, Executive Chairman, Mitchell International
-- Jason Bertellotti, Vice President Repair Solutions, Mitchell
International
-- Rick Lewis, Unit Manager, Immediate Repair Program, Interinsurance
Exchange of the Automobile Club
-- Terry Fortner, Vice President, Material Damage Claims, Nationwide
Insurance
-- Jim Okun, Group Manager, Interinsurance Exchange of the Automobile
Club
-- Allan C. Robinson, President, Sterling Collision Centers, Inc.
-- Gary Reichenbach, Manager, Claims Quality Engineering, Interinsurance
Exchange of the Automobile Club
-- Ray Kihara, AutocheX Director of Sales & Marketing, Mitchell
International
-- Darcy Gorchynski, Director, Material Damage Services, Insurance
Corporation of British Columbia (ICBC)
-- Mike Wilson, Manager, MD Services Business Support, ICBC
-- Randy Hanson, Claim Service Manager for PRO, Allstate Insurance
Company
-- Nicholas Bomarito, Vendor Management Supervisor, California State
Automobile Association (CSAA)
Contact Information: Contacts: Jennifer Forman Sr. Director, Marketing 800-854-7030 Ext. 7794 or Kam Hashim Boston Communications 617-619-9803
