-- A world class and "dial tone"-reliable B2B infrastructure based on
Sterling Commerce market-leading B2B integration solutions;
-- The tools and highly skilled professionals to manage document delivery
processes against an agreed-upon service level agreement (SLA) that makes
sense to the business; and
-- True global support for customers and their trading partners,
delivered on-continent 24x7x365 in 20 countries and 9 languages. All
positions, ranging from level 1 help desk through software engineers
maintaining the Sterling Commerce B2B infrastructure, are Sterling Commerce
employees.
U.S. customers, including Alabama Farmers Cooperative, Big Time Products
LLC., The Hillman Group, and Orchard Supply Hardware (OSH), are leveraging
SCMS to accelerate customer and partner collaboration and be more agile in
meeting new demands. (See related releases, "The Hillman Group Achieves
'Electronic Edge' with Sterling Commerce B2B Collaboration Services,"
and "Fifteenth Fastest
Growing Company in U.S. Chooses Sterling Commerce for Managed B2B
Integration Services.")
"With our extensive EDI expertise and deep B2B process management
capabilities, Sterling Commerce Managed Services delivers the people and
processes that companies need to outpace their competition," said Phil
Smith, vice president, Global Product Management, at Sterling Commerce.
"Companies can use supply chain agility and adaptability as a
differentiator by leveraging managed services to achieve a better B2B
operation for less cost than in-house operations."
Sterling Commerce Extends Best-in-Class Capabilities of SCMS
To meet the needs of the Global 2000, Sterling Commerce recently announced
the availability in Australia, China, and Japan of Sterling Collaboration
Network, the company's on demand B2B integration network used with SCMS.
Earlier this year, the company completed a $16 million data center project,
leveraging more than 27,000 man hours, to create a secure and scalable
multi-tenancy B2B environment. Enhancements included new redundant
hardware and communications systems, a new WAN architecture, and RAID
technology for storage devices.
In addition to expanding the global reach of its services and strengthening
its technical infrastructure, Sterling Commerce has added new capabilities
to help companies meet customer SLAs and compliance regulations. New
capabilities in prioritizing documents -- deferred delivery and priority
processing -- enable customers to prioritize the receipt or sending of
certain documents to meet SLAs with their trading partners. In addition,
Sterling Commerce has added new expectant circumstance alerting, which
enables companies to establish alerts when prioritized events don't occur,
which is especially important when timing of those events is a factor. To
help companies meet audit and compliance requirements, Sterling Commerce
has added new configurable data retention and document extraction
capabilities that simplify the process for searching, sorting and reporting
transactions and make it easier to populate transaction data into business
intelligence tools for auditing and trend analysis.
About Sterling Commerce
Sterling Commerce, a subsidiary of AT&T Inc. (Contact Information: For more information, contact: Julie Redard Sterling Commerce (978) 513-6386 Jamie Leicht Fleishman-Hillard (619) 237-7711