LOS ANGELES, CA--(Marketwire - April 10, 2008) - Recent airline bankruptcies and safety inspections have forced many flight cancellations, leaving travelers in limbo. The Automobile Club of Southern California has several recommendations for travelers to help minimize inconvenience to them as a result of cancelled flights.
Tips for air travelers include:
-- Take advantage of alerts. When you purchase your airline ticket, sign
up for e-mail, voice or text message alerts to your cell phone to alert you
of flight status changes. Rather than providing your home phone number when
obtaining your ticket, provide your cell phone number instead so the
airline can contact you directly.
-- Call or go online before leaving for the airport. Check the airline
website for delays or call the automated flight status number to ensure
your flight is not delayed or cancelled.
-- Use your cell phone to save time. Program numbers for your airline,
hotel, car rental company, and your travel agent into your cell phone. In
case you need to change your flight, you can call your agent or the airline
directly rather than waiting in line at the ticket counter. Make sure you
have the phone number for whoever is waiting for you at the airport so you
can keep them posted about your situation. Be sure your phone is fully
charged prior to taking a trip.
-- Use all contact methods available to you. If you're already at the
airport, get in line to talk to an airline agent, but continue to try to
contact the airline via your travel agent, directly over the phone, or via
Internet if you have Web access.
-- Remain calm. With delays and cancellations affecting lots of
passengers, the "squeaky wheel gets the grease" maxim probably doesn't
apply. You'll increase your stress as well as that of those around you and
you'll probably get even worse service as a result.
-- Contact the cancelling airline prior to rebooking on another carrier.
If your flight has been cancelled by an airline that is still in business,
that airline will attempt to re-accommodate you. If you book a ticket on
another carrier before contacting your original airline, it's possible the
original airline will not reimburse you for your ticket or give you credit
to use it at a later date.
-- Know the limitations on your ticket. If your flight is cancelled or
delayed due to bad weather instead of mechanical issues, the airline's
contract of carriage does not require it to provide passengers with any
additional services.
-- Pack for success. Check the Transportation Security Administration Web
site for the latest airport security and baggage rules. Bring portable
entertainment such as books, music or video games in case you are delayed.
Make sure you have prescriptions, credit cards, travel itinerary with
flight numbers, driver's license and/or passport, glasses, various
electronics chargers and security-allowed toiletries in a carry-on bag. You
also may want to pack food and snacks to bring with you in the event of
delay.
-- Remember to ask about amenities. During extended flight delays,
airline staffs on the ground have the discretion to provide food and hotel
vouchers, phone cards and snack boxes, so make sure to ask.
Contact Information: CONTACT: Marie Montgomery Jeffrey Spring (714) 885-2333