Wimba Emphasizes Customer Service Excellence to Ensure Continuous Access to Education

NEW YORK, NY--(Marketwire - February 12, 2008) - Customer service is not what it once was. In today's fast-paced global economy, the standard has become automated phone systems, messages pointing callers to company Web sites or long hold times to speak to live customer representatives. Wimba, the education technology company that helps people teach people, is pleased to buck this trend with a customer service team committed to excellence. More than 70% of Wimba's customer service representatives worked at academic institutions prior to joining Wimba, providing them with first-hand knowledge and experience of the situations customers face. In 2007, Wimba's customer service professionals visited more than 100 colleges around the globe to assist with Wimba implementations.

In addition to an experienced team of support professionals, all Wimba customers -- academic institutions in higher education and K-12 -- have access to free online training and 24/7 support, offered through a variety of channels including:

--  24/7 toll-free technical support lines
--  A comprehensive online knowledge base
--  Live chat sessions
--  An intuitive online customer support center to submit and track
    trouble tickets
    

Wimba offers all customers, and their faculty and students, free Wimba Online Workshops (WOW), featuring in-depth training on all of the tools in the Wimba Collaboration Suite™. The Wimba Collaboration Suite facilitates personal interaction in online and blended learning environments through the use of video, voice, chat, application sharing and white boarding.

An estimated 2,000 faculty members worldwide participated in free Wimba Online Workshops in 2007. The trainings are delivered in the Wimba environment so attendees can ask voice and/or chat questions, respond to surveys and share information on the white board, all while they can see and hear the trainer on their computer.

"Most trainings I've taken online have involved sitting at a PC and using the software under the guidance of a tutor," said CJ Fryer, from the London School of Economics. "This was obviously very different in that I was watching and participating in the session, which proved much more effective than trying to figure things out for myself."

"We take customer service extremely seriously at Wimba because it is crucial that learning is not interrupted," said Tommaso Trionfi, CEO of Wimba. "We've worked closely with the academic administrators and educators who rely on our solutions to make sure we are providing the kind and quality of service they expect."

About Wimba

Wimba is a company focused solely on education and dedicated to the principle that people learn more when they are drawn closer together. Our collaborative software applications for the online education market enable institutions to bridge technology and pedagogy by supplementing course management systems with many of the proven disciplines of in-person learning environments. Wimba's intuitive solutions enable educators and students to quickly and easily teach and learn live online, engage in live chat and instant message exchanges, benefit from oral content being added to text-based course content, and more. Instructors can also use Wimba solutions to convert Microsoft Word documents into accessible course content and to create and administer tests, quizzes, and exams. Our focus on education and collaboration with educators fuels our product development.

Wimba. People Teach People. www.wimba.com

Contact Information: Wimba PR Contact: Melissa Chotiner DBC Public Relations +1.202.292.4572 Melissa@dbcpr.com