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March 17, 2021 06:30 ET | Source: eGain Corporation

Legacy IVRs Fail to Deliver Good Experiences, Underscoring Need for Digitalization

SurveyMonkey research by eGain finds that consumers face roadblocks at every step of their journeys across IVR and agent-assisted customer service SUNNYVALE, Calif., March 17, 2021 (GLOBE...
July 29, 2020 06:30 ET | Source: eGain Corporation

Chatbots Rank Dead Last in Customer Satisfaction as Digital Service Demand Grows Amid COVID-19

SUNNYVALE, Calif., July 29, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that chatbots ranked at the bottom among digital...
July 20, 2020 06:30 ET | Source: eGain Corporation

US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement across Service and Sales

SUNNYVALE, Calif., July 20, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that a financial services client is leveraging its...
June 16, 2020 06:30 ET | Source: eGain Corporation

eGain Reimagines Conversational Customer Engagement with eGain Messaging Hub™

BYOB™ Architecture Harmonizes Messaging Across Bots and Agents SUNNYVALE, Calif., June 16, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of digital-first, omnichannel...