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July 07, 2022 09:00 ET | Source: Escalent, Inc.

Business Customers Question Their Utility’s Commitment to Communities and the Environment

LIVONIA, Mich., July 07, 2022 (GLOBE NEWSWIRE) -- Businesses’ trust in their utility is on the decline and more than one factor is to blame. After reaching a historic peak in the Brand Trust Index...
April 05, 2022 09:00 ET | Source: Escalent, Inc.

As Customer Satisfaction with Utility Service Declines, Top Utilities Focus on Easier Customer Interactions

LIVONIA, Mich., April 05, 2022 (GLOBE NEWSWIRE) -- Despite customer satisfaction with utility service declining from last year, the best utilities attain top Customer Effort Scores (CES) by making...