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CHICAGO, Nov. 14, 2012 (GLOBE NEWSWIRE) -- Client-focused organizations cannot run without effective tools; yet, many contact centers provide their representatives with inefficient software and...

CHICAGO, Oct. 23, 2012 (GLOBE NEWSWIRE) -- GfK User Centric, the largest global user experience research and design firm, today announced the next installment in its We Believe Experiences Matter...

CHICAGO, Oct. 8, 2012 (GLOBE NEWSWIRE) -- Does your iPad app have what it takes to be successful? GfK User Centric, a global user experience research and design firm, today announced it would conduct...

CHICAGO, Aug. 28, 2012 (GLOBE NEWSWIRE) -- For the sixth consecutive year, Inc. magazine honored User Centric, the world's largest user experience research and design firm, as a member of its Inc....

CHICAGO, June 15, 2012 (GLOBE NEWSWIRE) -- Service Design is not a new discipline but too often it does not drive enough action and leaves people scratching their heads about where to begin. Creating...

CHICAGO, May 24, 2012 (GLOBE NEWSWIRE) -- Contact centers are the lifeblood of many companies. The best contact center agents can turn an angry customer into a passionate fan, but the worst can turn...

BOSTON, MA--(Marketwire - October 13, 2010) -  Aberdeen Group, a Harte-Hanks Company (NYSE: HHS) today announced the release of a new study titled, "Dynamic and User-Centric Publishing...