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November 11, 2009 10:00 ET | Source: Aberdeen Group

Leading Service Firms Achieve High Profit Margins and Enrich the Customer Experience

BOSTON, MA--(Marketwire - November 11, 2009) - The latest research report published by the Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), titled "The State of Service Management: Forecast...
October 06, 2009 11:19 ET | Source: Aberdeen Group

Leading Companies Unlock the Strategic Value of Technical Communications

BOSTON, MA--(Marketwire - October 6, 2009) - Technical Communications as a Profit Center, a recent study by Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), indicates that when approached...
May 05, 2009 10:00 ET | Source: Aberdeen Group

Smart Revenue Streams Boost Remote Product Service Adoption

BOSTON, MA--(Marketwire - May 5, 2009) - In an uncertain economy, leading organizations are turning to Remote Product Service solutions to drive efficiencies into their service organizations so as to...
March 17, 2009 10:00 ET | Source: Aberdeen Group

SMBs Turn the Corner on Service Profitability

BOSTON, MA--(Marketwire - March 17, 2009) - Small and midsize service organizations (or SMBs) continue in their transformation from cost centers to profit centers, with 60% of SMBs currently...