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March 29, 2023 11:15 ET | Source: Upstream Works Software Ltd.

Upstream Works Announces AI-Driven Optimization, Real-Time Video Engagements and a New Platform with Cisco Webex Contact Center

WOODBRIDGE, ONTARIO, March 29, 2023 (GLOBE NEWSWIRE) -- Upstream Works, a provider of agent-first contact center desktop solutions, announces Upstream Works Desktop 6.0, which features optimized AI...
June 02, 2022 09:00 ET | Source: Upstream Works Software Ltd.

Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

WOODBRIDGE, Ontario, June 02, 2022 (GLOBE NEWSWIRE) -- Upstream Works, a provider of omnichannel contact center solutions, announces today a suite of artificial intelligence (AI) application...
May 05, 2021 09:14 ET | Source: Upstream Works Software Ltd.

Upstream Works Announces Amazon Connect Cloud Contact Center Solutions for Enterprises

Woodbridge, Ontario, May 05, 2021 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts Upstream Works for Amazon Connect (UWA), now on the AWS...
December 09, 2020 11:00 ET | Source: Upstream Works Software Ltd.

Upstream Works Enhances Assist Knowledge Management Solution for Optimized CX

Woodbridge, Ontario, Dec. 09, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces feature enhancements to their Upstream Works Assist...
June 03, 2020 13:30 ET | Source: Upstream Works Software Ltd.

Upstream Works Announces New Software for Richer Engagements and Ease of Administration

Woodbridge, Ontario, June 03, 2020 (GLOBE NEWSWIRE) -- Upstream Works Software Ltd., an Omnichannel Contact Center solutions provider, announces Version 4.1 of its signature software, Upstream Works...
August 07, 2019 04:00 ET | Source: 3CLogic

Global 2000 Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations

ROCKVILLE, Md., Aug. 07, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a leading provider of cloud contact center solutions, today announced the selection of its Total Cloud offering by a Forbes Global 2000...