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February 07, 2017 08:09 ET | Source: Cutting Edge Information

Average US Medical Information Call Center Budgets Equal $3.2 Million

RESEARCH TRIANGLE PARK, NC--(Marketwired - February 07, 2017) - The largest drug companies allocate an average $3.2 million budget for individual medical information call centers, according to a study...
September 13, 2016 08:17 ET | Source: Cutting Edge Information

What Happens in Phase 3 -- Study Details Cross-Functional Pharma Activities

RESEARCH TRIANGLE PARK, NC--(Marketwired - September 13, 2016) - A study published by Cutting Edge Information found that 86% of surveyed pharmaceutical companies do not complete market access...
June 23, 2016 08:17 ET | Source: Cutting Edge Information

88% of Surveyed Pharma Companies Track Inbound Calls per Month to Monitor Call Center Efficiency

RESEARCH TRIANGLE PARK, NC--(Marketwired - June 23, 2016) - Tracking the number of inbound calls per month is the top way that surveyed pharmaceutical companies monitor their medical information call...
November 17, 2014 05:08 ET | Source: Cutting Edge Information

More Than 55% of US Pharmaceutical Call Center Agent Training Is Dedicated to Product Information

RESEARCH TRIANGLE PARK, NC--(Marketwired - November 17, 2014) - As pharmaceutical call centers field increasingly complex inquiries, product information forms the bedrock of knowledge for successful...