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October 05, 2020 09:05 ET | Source: International Customer Management Institute (ICMI)

ICMI Contact Center Expo Announces New Products, Services & Demonstrations at 2020 Virtual Event

SAN FRANCISCO, Oct. 05, 2020 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals announcements from a sampling of...
August 19, 2020 09:47 ET | Source: International Customer Management Institute (ICMI)

ICMI’s Contact Center Expo Moves to a Virtual Format This October

SAN FRANCISCO, Aug. 19, 2020 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, is pleased to announce ICMI Contact Center Expo -...
February 19, 2020 09:00 ET | Source: International Customer Management Institute (ICMI)

ICMI Highlights Contact Center Challenges in Case Study Program

COLORADO SPRINGS, Colo., Feb. 19, 2020 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced case studies at ICMI...
January 29, 2020 08:30 ET | Source: International Customer Management Institute (ICMI)

ICMI Contact Center Expo Offers Unique Perspectives Through Exclusive Tours

COLORADO SPRINGS, Colo., Jan. 29, 2020 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, features five educational tours that...
January 23, 2020 09:00 ET | Source: International Customer Management Institute (ICMI)

ICMI Contact Center Expo Announces Innovative and Powerful Keynote Speakers

COLORADO SPRINGS, Colo., Jan. 23, 2020 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced the keynote lineup for...
May 14, 2019 20:30 ET | Source: International Customer Management Institute (ICMI)

ICMI Honors Top Contact Center and Customer Service Professionals and Teams with 2019 Global Contact Center Awards

COLORADO SPRINGS, Colo., May 14, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced the recipients of this...
May 06, 2019 09:00 ET | Source: International Customer Management Institute (ICMI)

More than 40 Exhibitors Announce New Products, Services, Demonstrations, and More Ahead of ICMI Contact Center Expo 2019

COLORADO SPRINGS, Colo., May 06, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals announcements from more...
February 25, 2019 09:00 ET | Source: International Customer Management Institute (ICMI)

ICMI Contact Center Expo Announces Its 2019 Program Featuring New Interactive Workshops, Noteworthy Speakers, and More

COLORADO SPRINGS, Colo., Feb. 25, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announces its conference program...
May 22, 2018 21:00 ET | Source: ICMI Contact Center Expo

ICMI Announces the Winners of the 2018 ICMI Global Contact Center Awards

COLORADO SPRINGS, Colo., May 22, 2018 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced the recipients of this...
May 15, 2018 06:00 ET | Source: ICMI Contact Center Expo

More than 50 Leading Companies Announce New Products, Services, Demonstrations & More at ICMI Contact Center Expo 2018

COLORADO SPRINGS, Colo., May 15, 2018 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today reveals more than 50 announcements...