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November 10, 2009 10:00 ET | Source: Aberdeen Group

High Customer Expectations Driving Top Hospitality Organizations to Improve the Guest Experience

BOSTON, MA--(Marketwire - November 10, 2009) - The top pressure hospitality organizations face in upgrading the guest experience is high service level expectations, according to the Aberdeen Group...
October 27, 2009 10:00 ET | Source: Aberdeen Group

Top Hospitality Performers Reveal How They Improve Guest Experience

BOSTON, MA--(Marketwire - October 27, 2009) - The top pressure hospitality organizations face in upgrading the guest experience is high service level expectations, according to the Aberdeen Group...