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October 06, 2025 04:22 ET | Source: Research and Markets

Contact Agent Performance Report: Finding and Narrowing the Gaps - AI Coaching Reduces Performance Gap by 23.7%

Dublin, Oct. 06, 2025 (GLOBE NEWSWIRE) -- The "Agent Performance: Finding and Narrowing the Gaps" report from Metrigy has been added to ResearchAndMarkets.com's offering.This research paper, based...
October 13, 2022 07:38 ET | Source: Research and Markets

The Worldwide Call Center AI Industry is Expected to Reach $4.1 Billion by 2027

Dublin, Oct. 13, 2022 (GLOBE NEWSWIRE) -- The "Call Center AI Market with Covid-19 Impact Analysis, By Component, Mode of Channel (Phone, Social Media, & Chat), Application (Workforce...