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April 24, 2014 08:30 ET | Source: Capgemini Financial Services

Bank Customers Report a Decline in Positive Customer Experiences for First Time in Three Years, Largely Driven by Gen Y

PARIS and NEW YORK, April 24, 2014 (GLOBE NEWSWIRE) -- Retail banking customers reported fewer positive customer experiences for the first time in three years, putting banks at risk of losing...
February 26, 2014 08:30 ET | Source: Capgemini Financial Services

Photo Release -- Insurers Profitability Rests With Improving Customer Experience via Digital Transformation Finds World Insurance Report 2014 From Capgemini and Efma

PARIS and NEW YORK, Feb. 26, 2014 (GLOBE NEWSWIRE) -- Despite insurer profitability increasing largely due to claims falling1, only 32 percent of insurance customers globally report having positive...