Latest News and Press Releases

Want to stay updated on the latest news?

Sign into Reader Account Create Reader Account

December 01, 2011 02:00 ET | Source: SoundBite Communications, Inc.

SoundBite in Partnership With Convergys to Discuss Strategies to Transform Contact Center Into Interaction Centers in New Webinar

BEDFORD, Mass., Dec. 1, 2011 (GLOBE NEWSWIRE) -- The traditional inbound contact center model is evolving as today's consumers want access to more self-service options and expect that customer service...