Latest News and Press Releases

Want to stay updated on the latest news?

Sign into Reader Account Create Reader Account

February 19, 2020 09:00 ET | Source: International Customer Management Institute (ICMI)

ICMI Highlights Contact Center Challenges in Case Study Program

COLORADO SPRINGS, Colo., Feb. 19, 2020 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced case studies at ICMI...
October 01, 2019 09:00 ET | Source: International Customer Management Institute (ICMI)

National Brand Success Stories Featured at ICMI Contact Center Connections

COLORADO SPRINGS, Colo., Oct. 01, 2019 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, features case studies from national...