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November 17, 2014 05:08 ET | Source: Cutting Edge Information

More Than 55% of US Pharmaceutical Call Center Agent Training Is Dedicated to Product Information

RESEARCH TRIANGLE PARK, NC--(Marketwired - November 17, 2014) - As pharmaceutical call centers field increasingly complex inquiries, product information forms the bedrock of knowledge for successful...
January 27, 2009 08:16 ET | Source: Cutting Edge Information

Information Age Forces Strategic Shifts in Medical Information Call Centers, According to New Cutting Edge Information Report

RESEARCH TRIANGLE PARK, NC--(Marketwire - January 27, 2009) - Pharmaceutical medical information call centers face challenging times ahead. Most call center leaders find their call loads decreasing...