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September 14, 2020 09:30 ET | Source: Corporate Ink for CallMiner

CallMiner Launches Maturity Model for Implementing and Operationalizing Speech and Interaction Analytics

WALTHAM, Ma., Sept. 14, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer interaction analytics, today announced the release of the CallMiner Continuum Maturity Model,...
August 10, 2020 09:30 ET | Source: Corporate Ink for CallMiner

CallMiner and Intradiem Announce Partnership to Take Action on Behavioral Insight in Contact Centers

WALTHAM, Ma., Aug. 10, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced today a partnership with...
May 29, 2018 09:00 ET | Source: CallMiner

CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management

Waltham, MA, May 29, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the latest release of its agent...