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January 23, 2020 06:00 ET | Source: Synergy Research Group

Contact Center Cloud Agents Pass the Five Million Mark but Still Less than 20% Penetration

RENO, Nev., Jan. 23, 2020 (GLOBE NEWSWIRE) -- New data from Synergy Research Group shows that the number of cloud-based contact center agents passed the five million milestone in the third quarter...