Latest News and Press Releases

DENVER, CO--(Marketwired - February 10, 2016) - Contact center executives strive to balance two competing objectives: providing excellent service and doing so efficiently. The executives running...

DENVER, CO--(Marketwired - December 08, 2015) - Our Managing Director Craig Tobin knows a thing or two about customer engagement. That is one reason he co-founded one of the industry's leading contact...

DENVER, CO--(Marketwired - October 15, 2015) - In the Age of the Customer in which we all now live and work, surveys consistently show consumers prefer answering their own questions via a self-service...

DENVER CO--(Marketwired - October 13, 2015) - We have written a couple times already this year about what we call “311 2.0,” the next generation of customer engagement capabilities now being...

DENVER, CO--(Marketwired - October 06, 2015) - Eventus Solutions Group today announced that Doug Dostal, Senior Director CRM Architecture, will be speaking at Oracle OpenWorld 2015. Mr. Dostal will be...

DENVER, CO--(Marketwired - October 05, 2015) - In an era where customers have more choice than ever before, companies must differentiate themselves not only by the products and services they sell, but...

DENVER CO--(Marketwired - October 01, 2015) - Earlier this year, we published a whitepaper called “12 Questions to Ask your Service Cloud Implementation Partner”. The fourth question our contact...

DENVER, CO--(Marketwired - September 30, 2015) - Once all the hard work has been done to plan and build out a strategic customer engagement initiative, the last "to do" is to put in place suitable and...

DENVER, CO--(Marketwired - August 26, 2015) - In the Age of the Customer, consumers increasingly expect retailers to provide a seamless experience across both physical stores and digital channels....

DENVER, CO--(Marketwired - August 04, 2015) - Financial services organizations are facing a double whammy. While many are still recovering from the Great Recession, they are also adjusting to the...