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October 29, 2013 09:00 ET | Source: Empathica

Cousins Subs Selects Empathica to Refocus and Enhance Its Customer Experience

TORONTO, Oct. 29, 2013 (GLOBE NEWSWIRE) -- Empathica Inc., a Mindshare Technologies company, today announced that Cousins Subs, a growing, Milwaukee-based sandwich shop with more than 135 corporate...
July 25, 2013 08:00 ET | Source: Empathica

Study: Quick Service Restaurants Missing Big Opportunity in Customer Service

TORONTO, July 25, 2013 (GLOBE NEWSWIRE) -- Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world's most respected multi-unit enterprises, announces...
March 20, 2013 09:00 ET | Source: Empathica

Empathica Launches New Social Features for Customer Experience Managers

Market leading CEM solution now features universal feedback API to combine and analyze multiple channels of customer feedback, including leading social media sites. TORONTO, March 20, 2013 (GLOBE...
December 04, 2012 09:05 ET | Source: Empathica

Empathica Celebrates Three Years of Converting Satisfied Customers Into Active Brand Ambassadors

TORONTO, Dec. 4, 2012 (GLOBE NEWSWIRE) -- Empathica Inc., a leading global provider of Social Customer Experience Management (CEM) solutions to the world's most respected multi-unit enterprises in...
October 17, 2012 09:00 ET | Source: Empathica

Mystery Shoppers Replaced by Real-Time Customer Feedback

AUCKLAND, New Zealand, Oct. 17, 2012 (GLOBE NEWSWIRE) -- Old school once-a-month mystery shopper programmes are well past their use-by date as a tool to understand and improve customer satisfaction,...