Latest News and Press Releases

ATLANTA, Aug. 10, 2006 (PRIMEZONE) -- More utilities are striving to foster relationships with mid-size business customers through account management programs, specialized call centers, or targeted...

ATLANTA, May 25, 2006 (PRIMEZONE) -- EMACS 2006, the Energy Marketing and Customer Service Conference to be held October 3-6 in greater Chicago, will feature a keynote presentation from world-renowned...

ATLANTA, April 4, 2006 (PRIMEZONE) -- Load control programs - such as cycling of residential customers' air conditioners - are quite successful at many utilities. Proprietary Chartwell research of...

ATLANTA, March 21, 2006 (PRIMEZONE) -- Some of the most influential names and companies in the utility industry will highlight this year's Chartwell Best Practices Summit on Fostering Relationships...

ATLANTA, March 7, 2006 (PRIMEZONE) -- Utilities will finally be recognized for their efforts in serving an important customer segment, but one which traditionally has garnered little attention. The...

ATLANTA, Feb. 1, 2006 (PRIMEZONE) -- Sixteen percent of utilities Chartwell surveyed in 2005 said that home warranty products were the most profitable of all the products and services they offer...

ATLANTA, Jan. 11, 2006 (PRIMEZONE) -- More metering data than ever is rolling in from AMR systems and utilities are struggling to manage and benefit from it. The latest report from Chartwell, Meter...

ATLANTA, Jan. 10, 2006 (PRIMEZONE) -- Green power offerings among utilities are growing for a number of reasons, from state mandates to greater customer demand. In fact, the percentage of North...

ATLANTA, Jan. 9, 2006 (PRIMEZONE) -- Some experts predict advanced metering infrastructure (AMI) deployments are going to vastly increase over the next couple of years. However, current data shows AMI...

ATLANTA, Nov. 8, 2005 (PRIMEZONE) -- Utilities have embraced market research as a vital tool in customer satisfaction. Why? The establishment of customer-driven products, services and programs...