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April 29, 2004 13:00 ET | Source: Chartwell, Inc.

Utilities That Perform Well in Customer Satisfaction Polls Communicate Well with their Customers, Chartwell Reports

ATLANTA, April 29, 2004 (PRIMEZONE) -- Chartwell's latest research on customer satisfaction in the utility industry reveals several links between utilities that score high on publicly available...
April 01, 2004 13:00 ET | Source: Chartwell, Inc.

Fulfilling Customers' Appliance and Home System Needs Can be Profitable, New Chartwell Report Says

ATLANTA, April 1, 2004 (PRIMEZONE) -- Appliance-related products and services - including financing, sales, leasing, insurance coverage or protection packages, and repair - continue to be common...
March 25, 2004 13:00 ET | Source: Chartwell, Inc.

Utilities Cite Customer Service Levels, Outdated Customer Care Systems as Most Pressing Issues, New Chartwell Report Says

ATLANTA, March 24, 2004 (PRIMEZONE) -- Driven by a need to upgrade or replace outdated customer care systems but hampered by budget constraints, more utilities are looking to forge long-term...
March 23, 2004 13:00 ET | Source: Chartwell, Inc.

One-third of utilities interested in broadband over power lines (BPL), says new Chartwell report

ATLANTA, March 23, 2004 (PRIMEZONE) -- For years power companies have considered ways to broaden use of their distribution lines. With improved technology and lessons learned from telecom failures of...
March 02, 2004 10:00 ET | Source: Chartwell, Inc.

Seeking Lower-Cost Marketing Avenues, Utilities Turn to Retail Partnerships and Community Relations, New Chartwell Report Says

ATLANTA, March 2, 2004 (PRIMEZONE) -- Utility marketing budgets decreased slightly between 2002 and 2003, and even more significantly since 1999, when they were at their highest levels in many years....

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