Latest News and Press Releases

ATLANTA, Aug. 19, 2004 (PRIMEZONE) -- Creating certain processes in order to manage customer-generated e-mail effectively and efficiently is a key to contact center success, according to Chartwell's...

ATLANTA, July 22, 2004 (PRIMEZONE) -- An increasing number of utilities have turned to incentives to drive participation of various customer self-service options and other bill payment services....

ATLANTA, July 14, 2004 (PRIMEZONE) -- Traditionally, "key account" customers were identified as electric or gas utility's largest industrial users, but no longer are these large energy consumers the...

ATLANTA, July 7, 2004 (PRIMEZONE) -- As with most products or services related to energy efficiency, air conditioning cycling programs are in a growth mode. Currently 31% of surveyed utilities offer...

ATLANTA, June 29, 2004 (PRIMEZONE) -- The North American AMR industry has a new fixed network leader and the AMR industry remains healthy. Those are among the findings of the latest metering report...

ATLANTA, June 10, 2004 (PRIMEZONE) -- North America's electric and natural gas companies have worked diligently to improve customer service metrics in recent years, but the emphasis for many has...

ATLANTA, June 8, 2004 (PRIMEZONE) -- Some of the most influential names and companies in the energy delivery business will highlight EMACS 2004, Chartwell's Energy Marketing and Customer Service...

ATLANTA, May 20, 2004 (PRIMEZONE) -- Utilities should avoid "falling in love" with a technology and instead select technology best suited to corporate objectives and strategy. Those and other lessons...

ATLANTA, May 12, 2004 (PRIMEZONE) -- For years, power companies have been considering ways to broaden use of transmission lines. Some now may have a chance to utilize them for more than just powering...

ATLANTA, May 11, 2004 (PRIMEZONE) -- Power quality services have grown for utilities as a way of providing customers with common-sense, energy-based services. But utilities are not offering these...