Latest News and Press Releases

ATLANTA, Dec. 16, 2004 (PRIMEZONE) -- Talk to customers. Offer free trials. And keep tweaking services. Those are among the ways utilities can ensure successful automated meter reading (AMR) programs...

ATLANTA, Dec. 14, 2004 (PRIMEZONE) -- Staffing levels and training are among the top customer care challenges utility contact center leaders face, according to Chartwell's latest survey on customer...

ATLANTA, Nov. 16, 2004 (PRIMEZONE) -- Does your utility have more or fewer marketing people than utilities of similar size and structure? Is your marketing budget in the range of average? Are other...

ATLANTA, Nov. 2, 2004 (PRIMEZONE) -- Deploying a stationary automated meter reading (AMR) system that can read meters daily or even more frequently can provide many benefits beyond meter reading and...

ATLANTA, Oct. 7, 2004 (PRIMEZONE) -- The automated meter reading (AMR) industry continues its steady growth, but cost still prevents many utilities from deploying advanced systems that can provide...

ATLANTA, Oct. 6, 2004 (PRIMEZONE) -- Why are some utilities' rate increases fought tooth and nail while others are accepted by customers? Why are some call centers flooded with calls when the bill...

ATLANTA, Sept. 30, 2004 (PRIMEZONE) -- While more than 70% of utilities use outbound calling as a way to proactively communicate with customers, a growing number are turning to automated applications...

ATLANTA, Sept. 28, 2004 (PRIMEZONE) -- Savvy utilities offer energy usage data to help large customers in their energy efficiency efforts -- such as in benchmarking, energy profile development,...

ATLANTA, Sept. 21, 2004 (PRIMEZONE) -- Chartwell and Electric Light & Power have joined together to recognize excellence in utility marketing and customer service with their Projects of the Year...

ATLANTA, Sept. 1, 2004 (PRIMEZONE) -- Over the past few years, many utilities have adopted drive-by automated meter reading systems that helped improve meter reading efficiency and decrease costs....