Latest News and Press Releases

ATLANTA, May 5, 2005 (PRIMEZONE) -- EMACS 2005, Chartwell's Energy Marketing and Customer Service Conference, will be held October 25-28 in Miami, Fla., conference organizer Chartwell Inc. announces....

ATLANTA, March 17, 2005 (PRIMEZONE) -- In the energy industry, introducing new products is risky. Chartwell research shows that dozens of utility products are pulled from the market each year....

ATLANTA, March 15, 2005 (PRIMEZONE) -- Growth in automated meter reading (AMR) appears to be slowing, but with increased utility interest in more advanced systems, the industry remains healthy,...

ATLANTA, March 3, 2005 (PRIMEZONE) -- Although most utilities do not measure first-call resolution (FCR), those that do focus on this metric use a variety of methods to track repeat customer calls,...

ATLANTA, Feb. 24, 2005 (PRIMEZONE) -- Most states are not following the lead set by regulators in California and Ontario to push utilities to install smart meters in large quantities, according to a...

ATLANTA, Feb. 9, 2005 (PRIMEZONE) -- Educating builders, homeowners and realtors about energy efficiency, providing financial incentives, and helping market energy-efficient new homes and their...

ATLANTA, Feb. 2, 2005 (PRIMEZONE) -- Technologies that reduce the cost while increasing the reliability of wireless networks will likely drive more utilities to install these systems in the coming...

ATLANTA, Feb. 1, 2005 (PRIMEZONE) -- Off-the-shelf software applications, either modified or commercial, now make up at least 80% of the customer information systems in place or soon to be...

ATLANTA, Jan. 13, 2005 (PRIMEZONE) -- Do you want to learn directly from your peers about how they are handling automated meter reading (AMR) issues such as business case development? How mesh...

ATLANTA, Jan. 4, 2005 (PRIMEZONE) -- Providing customers financing can help utilities achieve core business-related goals -- such as energy efficiency or increased meter spin -- and bolster their...