Latest News and Press Releases

ATLANTA, Nov. 3, 2005 (PRIMEZONE) -- Cost reduction continues to be the biggest benefit of automated meter reading (AMR) applications, yet the cost of these systems remains the biggest obstacle to...

ATLANTA, Sept. 14, 2005 (PRIMEZONE) -- Many utilities and other industry groups have come far enough in the process of educating customers and ensuring that manufacturers and retailers offer...

ATLANTA, Aug. 23, 2005 (PRIMEZONE) -- Although 2004 saw more utilities launching a new product or service for residential customers than commercial and industrial (C&I) customers -- 42% vs. 29%...

ATLANTA, July 19, 2005 (PRIMEZONE) -- It may have seemed like a slow year for product launches in the utility industry, but the data proves otherwise: 42% of utilities introduced a new product or...

ATLANTA, July 14, 2005 (PRIMEZONE) -- Prepaid metering has seen several potentially positive changes over the past two years including new offerings designed to make it more attractive for utilities....

ATLANTA, June 2, 2005 (PRIMEZONE) -- Looking to improve efficiency and customer service, more than half of electric utilities use, plan to use or are considering using automated meter reading (AMR)...

ATLANTA, May 24, 2005 (PRIMEZONE) -- As web-based customer service becomes commonplace across the utility industry, utilities must determine what it is customers want from online services. An...

ATLANTA, May 19, 2005 (PRIMEZONE) -- Well over half of the U.S. population has access to an online energy audit through their energy provider. But with less than 1% of the average utility's customer...

ATLANTA, May 11, 2005 (PRIMEZONE) -- Hurricanes, ice storms and even communication failures among utilities can produce long-term outages that lead previously passive regulators to insist utilities...

ATLANTA, May 10, 2005 (PRIMEZONE) -- What are the best communication strategies for reaching mid-size business customers? How can utilities improve their customer satisfaction scores among this...