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October 23, 2018 07:00 ET | Source: CallMiner

Cabot Credit Management and CallMiner Win ‘Best Use of Technology’ Award at the Credit Excellence Awards 2018

Waltham, MA, Oct. 23, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that its customer, Cabot Credit...
October 09, 2018 09:00 ET | Source: CallMiner

CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

Waltham, MA, Oct. 09, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today a partnership with Medallia, the...
September 27, 2018 10:30 ET | Source: CallMiner

New research finds not valuing customers leads to $136 billion switching epidemic

Waltham, MA, Sept. 27, 2018 (GLOBE NEWSWIRE) -- New research released today by CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, reveals that US...
September 25, 2018 16:25 ET | Source: CallMiner

CallMiner Announces Final Agenda and Speakers for LISTEN 2018 – Leading Event for Customer Engagement Analytics Professionals

Waltham, MA, Sept. 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, a leading platform provider of AI-fueled speech and customer engagement analytics, announced final keynote speakers and conference agenda...
June 25, 2018 09:01 ET | Source: CallMiner

Leading Independent Research Firm Recognizes CallMiner as Having the Most Advanced, Enterprise-Ready Speech Analytics Functionality

Waltham, MA, June 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, today announced that the company has been named a...
June 20, 2018 12:00 ET | Source: CallMiner

CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process

LAS VEGAS, NV, June 20, 2018 (GLOBE NEWSWIRE) -- CallMiner, a provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 its CallMiner Eureka...
June 19, 2018 09:00 ET | Source: CallMiner

CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules

Las Vegas, NV, June 19, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Customer Contact Week 2018 the...
June 12, 2018 09:00 ET | Source: CallMiner

CallMiner to Host Master Class Workshop, Meet the Customer, and Demo Theater Events at Customer Contact Week 2018

Waltham, MA, June 12, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the details of its hosted events...
May 29, 2018 09:00 ET | Source: CallMiner

CallMiner Announces Eureka Coach to Provide Contact Center Optimization with Continuous Insight and Closed-Loop Case Management

Waltham, MA, May 29, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today the latest release of its agent...
May 15, 2018 06:00 ET | Source: CallMiner

Sekure Merchant Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions

La Jolla, CA, May 15, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today at Five9 CX Summit that Sekure...

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