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May 21, 2019 14:00 ET | Source: CallMiner

CallMiner Partners with Teleperformance Subsidiary Praxidia to Offer Voice of the Customer Interaction Analytics Solutions

WALTHAM, Mass., May 21, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, today announced its partnership with consumer consultancy...
March 19, 2019 09:00 ET | Source: CallMiner

CallMiner Unveils New Eureka Capture Real-time Audio Acquisition for Speech Analytics at Enterprise Connect 2019

ORLANDO, Fla., March 19, 2019 (GLOBE NEWSWIRE) -- CallMiner, the provider of award-winning speech and customer engagement analytics platform, Eureka, today released the latest addition to its...
March 18, 2019 09:00 ET | Source: CallMiner

CallMiner Visualize Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact

ORLANDO, Fla., March 18, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced the launch of Eureka...
March 06, 2019 09:08 ET | Source: CallMiner

New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback

Waltham, Mass., March 06, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced the launch of a CX...
February 21, 2019 08:55 ET | Source: CallMiner

CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation and Regulatory Compliance

Waltham, MA, Feb. 21, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform CallMiner Eureka, announced today a partnership with...
December 11, 2018 08:45 ET | Source: CallMiner

CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement

Waltham, MA, Dec. 11, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that its 2018 Net Promoter Score...
November 08, 2018 09:45 ET | Source: CallMiner

CallMiner Recognizes Customer Achievements at LISTEN 2018 and Completes a Successful 10th Annual Customer Conference

Waltham, MA, Nov. 08, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that it honored three customers...
November 07, 2018 09:00 ET | Source: CallMiner

Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Center Efficiency and Collector Effectiveness

Waltham, MA, Nov. 07, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has...
October 30, 2018 09:30 ET | Source: CallMiner

Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Center Staff

Waltham, MA, Oct. 30, 2018 (GLOBE NEWSWIRE) -- CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has...
October 25, 2018 08:00 ET | Source: CallMiner

CallMiner Updates Real-Time Speech Analytics Platform – Improving Scalability, Speed to Insight, and Integration with Existing Agent Desktops and Workflows

Clearwater, FL, Oct. 25, 2018 (GLOBE NEWSWIRE) -- CallMiner, a leading platform provider of award-winning speech and customer engagement analytics, demonstrated its updated real-time speech...

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